Plumbing Answering Service
The plumbing answering service that never sends a customer to voicemail.
Heron is a 24/7 answering service for plumbers. It's an AI customer service representative (CSR) that picks up missed, overflow and after-hours plumbing calls, understands the job, captures the lead and sends you a summary before the caller tries the next plumber.
Built for your business • Ready within 48 hours • Start with 10 calls free
Typical plumbing calls Heron handles
- Burst pipes and active leaks that need someone today
- Blocked drains, backed-up toilets and sewer smells
- Water heater failures and no hot water calls
- After-hours emergency calls while you're asleep
- Quote requests and service-area questions
- Callers asking when the truck will arrive
A missed plumbing call shouldn't become someone else's job.
Without Heron
- You're under a sink with both hands busy
- The phone rings and nobody can pick up
- Caller hears voicemail
- They hang up without leaving a message
- The next plumber on Google gets the job
With Heron
- You're under a sink with both hands busy
- Heron answers on the second ring
- It asks whether the leak is active and how urgent it is
- It captures name, number, address and the problem
- You get a call summary and call back when you're free
Plumbing answering service questions
- How is this different from a traditional plumbing answering service?
- A traditional service pays people to read a script. Heron is configured around your services, service area, hours and pricing rules, answers instantly at any hour, and costs a flat $150/month instead of per-minute call centre rates.
- Can it handle after-hours plumbing emergencies?
- Yes. It answers 24/7, asks the qualifying questions you'd ask, like whether water is actively running, whether the main is shut off, and how soon they need someone, then flags true emergencies so you know which callback matters first.
- Do I have to change my phone number?
- No. You keep your existing number and forward missed or after-hours calls to your Heron AI CSR. Nothing else about your setup changes.
- Will it quote prices to my customers?
- Only what you tell it to say. If you prefer no pricing over the phone, it takes the details and arranges a callback rather than guessing.
We'll build your plumbing AI CSR free.
We configure it around your services, service area, hours and pricing rules, give you a dedicated number, and let you test it on 10 real calls.
Like it? Activate the $150/month plan. Your first month is free when you activate with a card; billing starts the following month unless you cancel.
Prefer to see the whole picture first? See how Heron works or review pricing.
Questions before you test it
- Does Heron replace my existing phone number?
- No. You keep your number and simply forward missed or after-hours calls to your Heron AI CSR.
- Does it know about my business?
- We configure it around your services, hours, FAQs and the way you want callers handled before it takes a single call.
- What happens when it doesn't know something?
- It takes the caller's information and arranges a human follow-up rather than inventing an answer.
- How quickly can I get one?
- Within 48 hours of your request we have your evaluation AI CSR ready.
- What's included in the free evaluation?
- A dedicated AI CSR and phone number, plus up to 10 real calls at no cost.
- What happens after 10 calls?
- You can activate the $150/month plan. Your first month is free when you activate with a card; billing starts the following month unless you cancel.
- Can Heron handle multiple locations?
- Yes. Our Revenue Recovery plan supports multiple locations and phone numbers, a custom knowledge base, CRM and booking integrations, advanced analytics, and outbound campaigns like instant speed-to-lead callbacks.
- Can it connect to my calendar or CRM?
- Integrations can be added as the relationship grows. They are not required for the evaluation.