HVAC Answering Service
Every no-heat call answered, even when your techs are on a roof.
Heron is a 24/7 answering service for HVAC contractors. It's an AI customer service representative (CSR) that picks up missed, overflow and after-hours calls during heat waves and cold snaps, qualifies the job and sends you the lead while the caller is still interested.
Built for your business • Ready within 48 hours • Start with 10 calls free
Typical hvac calls Heron handles
- No heat and no cooling emergency calls
- Furnace, heat pump and AC breakdowns
- Maintenance and tune-up bookings
- Thermostat and airflow complaints
- Replacement and estimate requests
- Peak-season overflow when every line is busy
A missed hvac call shouldn't become someone else's job.
Without Heron
- First cold night of the season, phones light up
- Your techs are all on calls
- Callers reach voicemail
- Most hang up immediately
- Tomorrow's schedule stays half empty
With Heron
- First cold night of the season, phones light up
- Heron answers every call at once
- It asks about system type, symptoms and urgency
- It captures name, number, address and availability
- You wake up to organised leads instead of missed calls
HVAC answering service questions
- Can it handle peak-season call volume?
- Yes. Heron answers every simultaneous call, so there's no hold queue and no busy signal, which is the whole problem during the first cold or hot week of the season.
- Does it know the difference between an emergency and a tune-up?
- It asks the qualifying questions you give it, like no heat, vulnerable occupants, system age and symptoms, then flags urgency in the summary so you triage the callback list fast.
- Can it book maintenance appointments?
- In the evaluation it captures the caller's details and preferred times and passes them to you. Calendar integration can be added as the relationship grows.
- Do I keep my existing HVAC phone number?
- Yes. You forward missed and after-hours calls to your Heron AI CSR. Your published number and existing setup stay exactly as they are.
We'll build your hvac AI CSR free.
We configure it around your services, service area, hours and pricing rules, give you a dedicated number, and let you test it on 10 real calls.
Like it? Activate the $150/month plan. Your first month is free when you activate with a card; billing starts the following month unless you cancel.
Prefer to see the whole picture first? See how Heron works or review pricing.
Questions before you test it
- Does Heron replace my existing phone number?
- No. You keep your number and simply forward missed or after-hours calls to your Heron AI CSR.
- Does it know about my business?
- We configure it around your services, hours, FAQs and the way you want callers handled before it takes a single call.
- What happens when it doesn't know something?
- It takes the caller's information and arranges a human follow-up rather than inventing an answer.
- How quickly can I get one?
- Within 48 hours of your request we have your evaluation AI CSR ready.
- What's included in the free evaluation?
- A dedicated AI CSR and phone number, plus up to 10 real calls at no cost.
- What happens after 10 calls?
- You can activate the $150/month plan. Your first month is free when you activate with a card; billing starts the following month unless you cancel.
- Can Heron handle multiple locations?
- Yes. Our Revenue Recovery plan supports multiple locations and phone numbers, a custom knowledge base, CRM and booking integrations, advanced analytics, and outbound campaigns like instant speed-to-lead callbacks.
- Can it connect to my calendar or CRM?
- Integrations can be added as the relationship grows. They are not required for the evaluation.