Auto Shop Answering Service
Every bay is full. Every call still gets answered.
Heron is an answering service for auto repair shops. It's an AI customer service representative (CSR) that books service appointments, answers basic questions and takes messages while your advisors are under the hood or with a customer at the counter.
Built for your business • Ready within 48 hours • Start with 10 calls free
Auto Service Scheduling
Live demo
Service appointments, vehicle issues and callbacks while the bay is busy.
(213) 410-5376
Try saying: “Can you book me a service appointment?”
The auto shop calls it answers for you
- Service and maintenance appointment bookings
- Oil changes, brakes, tires and diagnostics
- “Is my car ready yet?” status calls
- Estimate and pricing questions
- Towing, drop-off and after-hours key questions
- Callbacks on quotes already given
A missed auto shop call shouldn't become someone else's job.
Without Heron
- A driver calls wanting service booked this week
- Your advisor is with a customer at the counter
- The phone rings out or lands in voicemail
- The driver books with the shop down the road
- A repeat customer quietly stops calling
With Heron
- A driver calls wanting service booked this week
- Heron answers immediately, even at 7pm
- It asks about the vehicle, the issue and timing
- It captures name, number and preferred appointment
- You get a summary and confirm the booking between jobs
Auto Shop answering service questions
- Can it book service appointments?
- It gathers the vehicle details, the issue and preferred times so you can confirm the slot in one message. Calendar integration can be added later.
- Will it quote repair prices?
- It shares the standard prices you give us, like oil changes, inspections and common services, then hands anything needing diagnosis to your advisor with the caller's details.
- Can it handle “is my car ready” calls?
- It takes the customer's name and vehicle, tells them you'll confirm shortly, and sends you the enquiry so status calls stop interrupting the shop floor.
- Is there a live auto shop demo I can call?
- Yes, the auto service demo line on this page is live. Call it and ask to book a service appointment.
We'll build your auto shop AI CSR free.
We configure it around your services, service area, hours and pricing rules, give you a dedicated number, and let you test it on 10 real calls.
Like it? Activate the $150/month plan. Your first month is free when you activate with a card; billing starts the following month unless you cancel.
Prefer to see the whole picture first? See how Heron works or review pricing.
Questions before you test it
- Does Heron replace my existing phone number?
- No. You keep your number and simply forward missed or after-hours calls to your Heron AI CSR.
- Does it know about my business?
- We configure it around your services, hours, FAQs and the way you want callers handled before it takes a single call.
- What happens when it doesn't know something?
- It takes the caller's information and arranges a human follow-up rather than inventing an answer.
- How quickly can I get one?
- Within 48 hours of your request we have your evaluation AI CSR ready.
- What's included in the free evaluation?
- A dedicated AI CSR and phone number, plus up to 10 real calls at no cost.
- What happens after 10 calls?
- You can activate the $150/month plan. Your first month is free when you activate with a card; billing starts the following month unless you cancel.
- Can Heron handle multiple locations?
- Yes. Our Revenue Recovery plan supports multiple locations and phone numbers, a custom knowledge base, CRM and booking integrations, advanced analytics, and outbound campaigns like instant speed-to-lead callbacks.
- Can it connect to my calendar or CRM?
- Integrations can be added as the relationship grows. They are not required for the evaluation.